CHARGES
Types of payment
For domestic deliveries (Germany), you can choose from the following forms of payment:
Payment in advance by bank transfer
Your order will be reserved from now on for 10 working days. After an expired payment period, we can no longer guarantee the reservation of the order. Since you have chosen to pay in advance, we kindly ask you to transfer the total amount within 10 working days to the bank account stated in your order confirmation.
Payment by credit card
The total amount will be deducted immediately from your account after you have placed the order.
Payment by PayPal
The total amount will be deducted immediately from your account after you have placed the order.
Payment by invoice
For a payment by invoice your shipping- and invoiceaddress must match. You must also specify your date of birth. After receiving the invoice you have up to 10 days to pay the total invoice amount.
DELIVERY
Types of shipping
DHL
UPS
We deliver free of charge within Germany and Austria for all orders of 200€ and above.
Shipping Costs
| Country | DHL | UPS |
| Germany | 4,90€ | 3,90€ |
| Belgium | 14,95€ | 9,95€ |
| Bulgaria | 14,95€ | 19,95€ |
| Denmark | 14,95€ | 9,95€ |
| Estonia | 14,95€ | 19,95€ |
| Finland | 14,95€ | 9,95€ |
| France | 14,95€ | 9,95€ |
| Greek | 14,95€ | 19,95€ |
| Ireland | 14,95€ | 19,95€ |
| Italy | 14,95€ | 9,95€ |
| Croatia | 14,95€ | 14,95€ |
| Lithuania | 14,95€ | 19,95€ |
| Luxembourg | 14,95€ | 9,95€ |
| Monaco | 14,95€ | 19,95€ |
| Netherlands | 14,95€ | 9,95€ |
| Norway | 29,95€ | 19,95€ |
| Austria | 14,95€ | 9,95€ |
| Poland | 14,95€ | 14,95€ |
| Portugal | 14,95€ | 19,95€ |
| Romania | 14,95€ | 19,95€ |
| Sweden | 14,95€ | 9,95€ |
| Slovenia | 14,95€ | 19,95€ |
| Slovakia | 14,95€ | 19,95€ |
| Spain (Mainland) | 14,95€ | 19,95€ |
| Czech Republic | 14,95€ | 9,95€ |
| Hungary | 14,95€ | 19,95€ |
Express delivery: UPS Express 14,90€ within Germany
Delivery periods
If no other period is specified in the respective offer, the goods will be delivered in Germany within 2 - 4 working days, for deliveries abroad within 5 - 7 working days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction). Exception: Pre-orders or orders for items that are not available from stock have a delivery time of approx. 3-4 weeks after conclusion of the contract.
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will dispatch the goods in a single consignment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Returns
We will pay the cost if you wish to return any items!
If you wish to return an item purchased on our website, you can send it back to us free of charge within 14 days of delivery.
What happens to my voucher in the event of a return?
If you used a voucher for your order that can only be used once, it will be used up by this order. The voucher value will not be paid out for returned items and no new voucher will automatically be booked in as a replacement.
By using a voucher, the amounts of the individual products have been reduced, so that with the refund you will also only receive the amount resulting from the product price minus a proportional voucher value. We ask for your understanding, that the voucher values expire with the return.